Salesforce Service Cloud Interview Questions and Answers Salesforce Service Deject Interview Questions and Answers. Q1. What is Salesforce Service Cloud? Salesforce Service Deject is the customer service and support application from Salesforce. Service cloud can aid you deliver personalized support to your customers by email (email to instance), Telephone (CTI Integration), Social Media (Social Service), Conversation (Live Chat), Feel Cloud Sites and more. Q2. What is a Case? A example is a question, feedback, or issue reported past your customer. Cases tin can be assigned to queues to be taken up for resolution past Support Agents. Q3. What is a Case Team? A example team is a group of people that work together to solve cases. For example, a example squad to set up internet connexion tin include back up agents, field technicians. Case Squad members are assigned Case Squad Roles which determines team me

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